Frequently Asked Questions

Gadaki Digital Hub is a professional digital agency based in Arusha, Tanzania, founded by Gasto Kisheo. We specialise in website design and development, custom software systems, AI solutions, SEO, social media lead generation, content writing, and hosting setup. We serve clients locally in Tanzania and remotely worldwide.

Absolutely. We work with clients worldwide — all communication and delivery is handled remotely via WhatsApp, email, and video calls. We have completed projects for clients in Kenya, Uganda, Rwanda, UK, USA, UAE, Canada, Australia, and more. Our remote-first setup means geography is never a barrier.

Starting is simple. Fill in our contact form or message us on WhatsApp with a brief description of what you need. We'll respond within 24 hours with questions, a project brief template, or an initial quote depending on the complexity of your request. No long forms or commitments required to enquire.

Three things set us apart: (1) We cover the full digital stack — websites, software, AI, SEO, content, social media, and hosting — under one roof, so you never manage multiple vendors. (2) We're deeply specialist — every service is delivered by experienced practitioners, not generalists. (3) We care about results, not just deliverables — we build with your business goals in mind, not just technical requirements.

Yes. For larger projects or clients who handle sensitive data, we're happy to sign a Non-Disclosure Agreement (NDA) before discussions begin. All projects are covered by a clear project agreement outlining scope, deliverables, timeline, payment terms, and IP ownership before any work starts.

Yes. Every project includes relevant training so you can manage your own site, system, or tools independently if you choose. For websites, we provide video walkthroughs on how to update content. For software systems, we provide user documentation and a live training session. We want you to feel empowered, not dependent.

Our website packages start from $149 for a professional 5-page business website. Growth packages for sites with 10+ pages, lead capture, and SEO start from $349. Custom PHP systems, e-commerce stores, and complex platforms are quoted individually based on scope. We provide a detailed fixed-price proposal after a brief consultation — no vague estimates, no surprise charges.

See our pricing page for package details.

Typical timelines: 5-page business website: 7–10 working days. 10-page growth site: 10–18 working days. E-commerce store: 2–4 weeks. Custom PHP system: 4–10 weeks. These timelines depend on prompt client feedback and content provision — delays in providing content are the most common cause of project delays.

We build in the technology that best fits your project: HTML/CSS/JavaScript for fast, lightweight sites; PHP/MySQL for dynamic sites and custom systems; WordPress for easily self-managed sites with plugins; and combinations for complex needs. We don't lock you into a platform — we recommend what's genuinely best for your goals, budget, and technical comfort level.

Yes — every website we build is mobile-first by design. We test on multiple screen sizes (iPhone, Android, tablets) and both iOS and Android browsers before delivery. Google's ranking algorithm now prioritises mobile experience, so this is non-negotiable in all our builds.

Yes. We handle full website redesigns while maintaining your domain, preserving your Google rankings, and migrating your existing content. We start with an audit of your current site to understand what's working and what needs improvement, then create the redesign based on your updated goals and branding.

Yes. We troubleshoot and repair websites of all types — HTML/CSS, PHP, WordPress, and custom builds. Common issues we fix: broken pages (404/500 errors), slow loading speed, database connection failures, SSL certificate errors, email delivery issues, hacked sites, plugin conflicts, and layout breaks. We diagnose first and quote before proceeding.

We build any web-based software system that runs in a browser: school management systems, hospital portals, hotel reservation systems, CRM platforms, inventory management tools, order tracking systems, HR management portals, admin dashboards, client portals, booking systems, and multi-user business management platforms. If it involves users, data, and a workflow — we can build it.

Yes — 100%. Full source code, database schema, and deployment documentation are delivered to you upon final payment. You are never locked into using us for maintenance or updates. You can hand the code to any developer in the future. This is non-negotiable — we don't build proprietary systems that trap clients.

Security is built in from the ground up: SQL injection prevention via prepared statements, CSRF token protection on all forms, bcrypt password hashing, role-based access control, HTTPS enforcement, secure session management, input validation and sanitisation, and rate limiting on login endpoints. For systems handling sensitive data (medical, financial), we can implement additional encryption and compliance requirements.

Yes. We build all systems with extensibility in mind. New modules, additional user roles, extra reports, third-party integrations, and API connections can all be added post-launch. We quote each addition separately — you only pay for what you need, when you need it.

Technical SEO fixes (speed, schema, crawl errors) can show improvements within 2–6 weeks. Keyword ranking improvements for competitive terms typically take 3–6 months; local and long-tail terms can rank in 4–12 weeks. SEO compounds over time — the work you do today pays dividends for years. We provide monthly tracking reports so you can see progress clearly.

No ethical SEO agency can guarantee specific rankings — Google's algorithm involves hundreds of factors and changes regularly. Any agency promising "guaranteed #1 rankings" is misleading you. What we guarantee is best-practice implementation of every technical, on-page, and structural SEO factor within our control, backed by clear reporting of what we've done and the results achieved.

AI-powered search engines (Google SGE, Perplexity, ChatGPT Search, Bing Copilot) surface answers directly in search results, pulling from websites with clear structure, factual authority, and proper schema markup. We optimise your content and technical setup to be cited as a source in these AI-generated answers — a growing and highly valuable traffic channel that most businesses haven't optimised for yet.

Schema markup (JSON-LD structured data) is code added to your pages that tells search engines exactly what your content means — is this a FAQ? A service? A person? A business? Correct schema can earn rich snippets in search results (expanded FAQ answers, star ratings, breadcrumbs) that dramatically increase click-through rates. It's also critical for being cited by AI search engines like Google SGE and Perplexity.

Google Discover is a personalised content feed on Android and the Google app that surfaces articles and pages to users based on their interests — without them searching. To appear in Discover, your content needs: high-quality images (1200px+ wide), compelling headlines, E-E-A-T signals (expertise, authoritativeness, trustworthiness), fast loading, and mobile optimisation. We configure all of these as part of our SEO service.

We work across the full AI tool ecosystem: Text & Reasoning: Claude, GPT-4, Gemini. Image Generation: Midjourney, Flux, Firefly, Leonardo, Stable Diffusion. Video Creation: Kling, Runway, Pika, Sora. Workflow Automation: Nano Banana, n8n, Make (Integromat), Zapier. Code Assistance: GitHub Copilot, Claude. We select the right tool for each specific task — not a one-platform-fits-all approach.

AI can dramatically accelerate your content team's output and reduce costs — but complete replacement depends on the type of content. For blog drafts, product descriptions, social captions, and email templates, AI + human editing is highly effective. For creative strategy, brand voice development, original research, and relationship-driven content, human expertise remains essential. We help you find the right balance for your specific workflow.

Google's official position is that it doesn't penalise AI content — it penalises low-quality content regardless of how it was created. AI content that is accurate, well-structured, genuinely useful, and reviewed by a human can rank well. We never publish raw AI output — every piece is edited for accuracy, brand voice, and quality before publication.

No. We build workflows and provide training designed for non-technical users. Most setups are accessible to anyone on your team after a short training session. We create simple guides, video walkthroughs, and prompt templates so your team can use AI tools confidently without depending on us for every task.

We accept: M-Pesa, Tigo Pesa, Airtel Money (Tanzania), bank transfer (CRDB, NMB, NBC), and international payments via Wise or PayPal for overseas clients. All payment details are provided in your project agreement.

Standard payment structure: 50% deposit before project starts, 50% on final delivery before code/files are handed over. For larger projects (over $500), we can structure payments into three milestones. We never ask for 100% upfront — you pay the final balance only when you're satisfied with the delivered work.

Never. Every quote is fixed-price and itemised. The price you see in your proposal is the price you pay — no surprise invoices, no scope creep charges (unless you request additional features beyond the agreed scope). If you request changes that go beyond the original brief, we'll quote those separately before proceeding.

The 50% deposit covers discovery, planning, and initial design work — this is non-refundable once work has started. If the project is cancelled after the deposit but before completion, you keep all completed work to that point. We go through multiple review stages to ensure alignment, so project cancellations due to dissatisfaction are extremely rare in our experience.

Primary communication is via WhatsApp for quick updates and approvals, and email for formal documentation, proposals, and deliverables. We provide weekly progress updates on all projects over 2 weeks in duration. You'll always know exactly where your project stands — no radio silence.

Website design includes 2 rounds of revisions on the design mockup and 1 round of revisions on the built site before launch. Content writing includes 2 revision rounds per piece. Software systems include revisions throughout the development process via sprint reviews. Additional revisions beyond these are quoted at an hourly rate.

For a website: your logo (if you have one), brand colours, any existing content (text/images), examples of sites you like, and your business information. We provide a detailed project brief template that guides you through exactly what we need. If you don't have a logo or brand colours, we can design those as an add-on.

Post-launch, you receive: all source files and credentials, Google Analytics and Search Console access, a training walkthrough, and 30+ days of free support for bug fixes and minor adjustments. We also monitor your site's Core Web Vitals and Search Console for the first month and flag any issues we notice.

We configure hosting on any provider you already have, or recommend quality SSD cPanel hosting with 99.9% uptime — typically Namecheap, Hostinger, or local Tanzanian providers depending on your audience location. We handle the full setup: file upload, database configuration, PHP version, SSL, email, and DNS. We don't charge hosting fees ourselves — you own your hosting account directly.

Spam delivery is almost always caused by missing or misconfigured email authentication records — SPF, DKIM, and/or DMARC. These DNS records authenticate your domain with receiving mail servers. Without them, Gmail, Outlook, and other providers flag your emails as potential spam. We set all three records correctly and verify using professional tools to achieve a 10/10 email deliverability score.

Yes. We handle full site migrations: file transfer, database export/import, DNS update, SSL reinstallation, and post-migration testing. We time migrations carefully to minimise downtime — typically under 30 minutes of unavailability. All backups are made before migration begins.

Both work. A .com domain has global trust and recognition — good for businesses targeting international clients or aiming for a global brand. A .co.tz domain signals local Tanzanian presence — useful for businesses primarily serving local customers and wanting to rank for Tanzanian search queries. Many businesses use both, with the .com as primary and .co.tz redirecting to it.